RETURN POLICY

​

Custom Furniture, furniture, rugs, art, mirrors, pillows, throws and accessories are not returnable or exchangeable except for manufacturing defects.

LIGHTING

If you receive incorrect or damaged lighting, please notify our customer service team within 48 hours to file a claim. Any notifications or claims outside of this window will be denied. We cannot process a claim or issue a return on lighting that has been installed. Returns sent in that arrive with postage due will be returned to the sender.  

REQUIREMENTS FOR LIGHTING RETURNS:  

• Item(S) Has Been Delivered Within The Last 30 Days.
• Item(S) Are Unused/Uninstalled.
• Item(S) Must Be In The Original Packaging. This Includes All Original Packaging Material Original Factory Information And Paperwork.
• The Item(S) Must Be Packaged Exactly As It Was Shipped. Do Not Write Or Put Any Markings On The Outside Of The Packaging. Any Slight Variation In The Repackaging Could Cause The Piece To Be Damaged In Transit, Making The Return Invalid.
• Any Customized Lighting Is Non-Refundable. This Includes Any Changes To Overall Chain Length (Lengthening Or Shortening).

FINAL SALE & CLEARANCE ITEMS

Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects.